FAQ

Q: Can I use Flex as a neck cervical pillow? 

A: Yes, of course. Try the Auto Adaptive mode first to set up and  imprint your neck contour. Then, further fine-tune it to your shape for the highest level of comfort and deep sleep.  (Please check the video section at ‘Support’ menu, to setup Auto Adaptive and other settings of pillow)

Q: How important is the head elevation angle for a sleeper? 

A: The head elevation angle can significantly impact the quality of sleep. Elevating your head can help keep your airways open, reduce the risk of sleep apnea and snoring, prevent acid reflux, and provide better support for your neck and spine. However, it's important to find the right angle.  Can refer to this video on how to measure the head elevation angle using iPhone app 'measure'.

Q: What is the recommended elevation angle? Is it 15 degrees as suggested by some experts?

A: Adjust the pillow thickness by adding or removing foam fill in the upper and lower fill pockets. Then, shape the Flex-formable planar to conform to your neck and skull. Remember, 15 degrees is an approximate value. Elevating your head too high or too low can cause strain on your neck and back. Most experts recommend an elevation angle of about 15-30 degrees for optimal comfort and health benefits.

Q: I found that the pillow cover and foam fill pockets have a slight odor like other brand new apparel. How do I remove the odor? 

A: Both the pillow cover and fill pockets are new and unwashed. Remove the Flex metal rods from the pillow cover and take out the foam fill from the fill pockets. Both the pillow cover and fill pockets are machine washable. After washing, they will have a scent similar to your clothing. 

The Memory Foam Fill conforms to Oeko-Tex 100 certified textile safety and is almost odorless, the foam is not washable.

Q: Can I buy more Flex rods? 

A: Seven pieces of Flex rods should be enough to support your sleep. If you need assistance, please contact our customer service by scanning the QR code on the Quick Start manual.

Q: How do I reset the Flex pillow to its original shape? 

A: 1. Remove the two fill pockets. 2. Roll the pillow cover with the Flex metal rods. 3. Squeeze to straighten. 4. Done! Reinstall the two fill pockets. (Please check the video section at ‘Support’ menu for a demonstration)

Q: Can I use Flex as a conventional bed pillow? 

A: Absolutely! It is always good to compare! To use Flex as a conventional pillow, simply remove all the aluminum memory rods. This transforms it into an incredibly comfortable bed pillow that allows you to adjust its height. Remember to store the rods in the travel case for future use. Comparing a conventional pillow to Flex with memory metal is always a good idea.